Privacy Policy

1. Introduction & Overview

At Shivam Solar ("we", "us", or "our"), respecting and safeguarding your personal privacy is paramount. This Privacy Policy outlines the types of information we collect when you visit our website (www.shivamsolar.com), request site surveys, use our interactive solar savings calculator, or contract us for rooftop and commercial solar installations across India.

2. Information We Collect

To prepare accurate solar engineering proposals and process government solar subsidies, we collect:

• Contact Information: Name, phone/WhatsApp number, email address, physical property address, and PIN code.
• Technical & Energy Usage Data: Monthly electricity bills, connected Discom load, sanctioned load, consumer identification number (CA number), and shadow-free roof area dimensions.
• Statutory Subsidy Verification Documents: Aadhaar card, electricity meter ownership proof, and bank account passbook/cancelled cheque copies solely for Direct Benefit Transfer (DBT) subsidy filing under PM Surya Ghar: Muft Bijli Yojana or state nodal agency portals.
• Website Analytics Data: IP address, device type, browser information, and visited pages to improve website performance and user experience.

3. How We Use Your Information

We utilize the collected information strictly for legitimate solar energy services:

• Performing 3D rooftop solar shadow analysis and engineering custom system proposals.
• Dispatching certified solar engineers for on-site technical roof and electrical structural surveys.
• Processing statutory Discom Net-Metering feasibility permissions, meter testing, and CEIG approvals.
• Filing and monitoring direct bank subsidies on the National Portal for PM Surya Ghar: Muft Bijli Yojana.
• Delivering ongoing operations, maintenance, and 25-year panel performance warranty service.

4. Information Sharing & Third Parties

We never sell, rent, or trade your personal information to third-party telemarketers or advertisers. Information is shared solely with official authorities and partners required to execute your solar installation:

1. Government Authorities & Discoms: State electricity distribution companies (e.g., UPPCL, BSES, DHBVN, TPDDL, PGVCL) and Ministry of New and Renewable Energy (MNRE) for grid connection and subsidy clearance.
2. Certified Equipment Partners: Tier-1 panel and inverter manufacturers (e.g., Tata, Adani, Growatt, Sungrow) for warranty card registration and factory RMA support.

5. Data Protection & Security

We enforce industry-standard security protocols, encrypted databases, and SSL/TLS transport layer encryption across all communications. Documents submitted for electricity bill analysis and subsidy clearance are stored in access-controlled environments accessible only by authorized compliance engineers.

6. Cookies & Tracking Technologies

Our website uses standard essential cookies to remember your interactive calculator preferences, ensure smooth navigation across pages, and analyze aggregate traffic trends. You can disable cookies in your browser settings at any time without restricting your access to our core website content.

7. Contact Our Privacy Officer

If you have questions regarding this Privacy Policy, wish to review, update, or request deletion of your information from our systems, please reach out to our compliance desk: